This Refund Policy applies to purchases of OfferIQ, operated by Tendrils Solution, at ofiq.app.
1. 30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee on all plans — subscription and one-time — including our Agency tier.
- If you're not satisfied with OfferIQ, you can request a full refund within 30 days of your original purchase date.
- This applies to your first purchase of a given plan. It does not reset with each monthly renewal charge — see Section 3 for ongoing subscription billing.
- No detailed justification is required, though we appreciate feedback that helps us improve.
2. How to Request a Refund
Email Support@ofiq.app with:
- The email address associated with your account
- Your order/receipt reference (found in your billing confirmation email)
- (Optional) A note on why OfferIQ wasn't the right fit
We aim to process eligible refund requests within 5–15 business days. Refunds are returned to your original payment method via our payment processor; the time it takes to appear in your account/statement depends on your bank or card issuer.
3. Subscription Plans (Monthly Billing)
- The 30-day guarantee covers your first payment after signup (including the end of any discounted trial period, if the trial converts to a paid charge).
- Subsequent monthly renewal charges are not eligible for the 30-day guarantee once that renewal has processed, since you're able to cancel before each renewal to avoid being charged again.
- To avoid a renewal charge, cancel from your account settings before your next billing date. Cancellation stops future billing; it does not retroactively refund the current billing period, except where the 30-day guarantee in Section 1 still applies to that specific charge.
4. One-Time / Lifetime Plans
- Covered by the same 30-day guarantee from the date of purchase.
- If refunded, your account's associated offer credits, workspaces, and any published funnels tied to that purchase will be deactivated.
5. Credit Top-Ups
Individual offer-credit top-up purchases (bought outside of a plan's standard allocation) are generally non-refundable once at least one credit from that purchase has been used to generate an offer, since the underlying AI generation cost has already been incurred. Unused top-up credit purchases may be refunded within 7 days of purchase — contact support.
6. What's Not Covered
We reserve the right to decline a refund request where:
- The request falls outside the applicable window described above.
- We reasonably determine the account was used to generate a high volume of offers/credits shortly before requesting a refund (i.e., extracting the value before requesting money back).
- The account has been suspended or terminated for violating our Terms of Service, including fraud or abuse.
7. Chargebacks
If you initiate a chargeback with your bank or card issuer instead of contacting us directly, your OfferIQ account may be suspended while the dispute is resolved. We'd always rather resolve it directly — please reach out to support first.